Return and Replacement Policy

Return and Replacement Policy

SHOBISTORE

At SHOBISTORE, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we are here to assist you with returns, replacements, and refunds.

To raise a return, replacement, or refund request, please contact our support team.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or not as described

  • You received an incorrect or missing item

  • The product is unused, in original packaging, and includes all accessories and manuals

By placing an order through Cash on Delivery (COD) or prepaid methods, you agree to this Return Policy and our Terms & Conditions.

SHOBISTORE reserves the right to reject any return request that does not meet the eligibility criteria.

2. Replacement Eligibility

  • Customers must hand over the original item before a replacement is processed

  • After inspection, our support team will arrange pickup if approved

  • If a replacement request is declined, we will attempt redelivery twice

  • If both attempts fail, the product will be held for 3 business days at our hub

  • A return handling fee may apply if the product is reclaimed later

  • Replacement processing time: 7–15 business days, depending on coordination

All replacements are processed in accordance with SHOBISTORE’s Terms & Conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Toys & Games

  • Home Essentials

  • Kitchen & Dining

  • Clothing, Bags & Shoes

  • Furniture

  • Perfumes

  • Health & Beauty Products

  • Opened software, games, or digital products

  • Mother & Baby electronics (once opened)

  • Items damaged by misuse or wear and tear

  • Products without original packaging or removed serial numbers

Pre-Owned Items

Pre-owned products may be returned for change-of-mind reasons. A deduction of 0%–20% plus shipping charges may apply to cover operational costs.

4. How to Request a Return or Replacement

You may contact us through:

Hotline: (+971) 4 412 0000
WhatsApp: (+971) 521 881 678
Email: support@shobistore.com

Please provide your order ID, product details, and supporting images (if applicable).

5. Refund Process (Within 7 Business Days)

Once the returned item is received and approved, refunds will be processed as follows:

Payment Method Refund Method Timeline
Credit / Debit Card Wallet / Payment Gateway Within 7 Business Days
Tabby / Tamara Wallet / Payment Gateway Within 7 Business Days
Cash on Delivery Wallet / Payment Gateway Within 7 Business Days

Refund timelines may vary during peak seasons or public holidays.

6. Regional Policy

UAE

  • Payment Methods: Credit/Debit Card, Tabby, Tamara, COD

Oman, KSA, Qatar, Bahrain, Kuwait

  • Payment Methods: Credit/Debit Card, COD

  • Refunds: Payment Link or Wallet Credit

7. Warranty Claims

Pre-Owned Products

  • Covered by 1-Year Warranty (where applicable)

Manufacturer Warranty

Applicable for categories including:

  • Mobiles & Tablets

  • Laptops & Computers

  • Gaming Consoles

  • Electronics & Cameras

  • TVs & Accessories

  • Fitness & Sports Equipment

  • Tools & Hardware

  • Branded Watches

  • Baby & Mother Care Products

To submit a warranty claim, contact support with your order ID and product details.

Physical damage is not covered under warranty.

A+ Service

Premium servicing is available upon request and may incur additional charges depending on product SKU.

8. Important Notes

  • Original product must be returned before replacement

  • All returns are subject to inspection and approval

  • Refund processing may be delayed during high-sale periods

  • Returns not meeting policy requirements may be rejected

  • Customers must back up personal data and remove locks/passwords before servicing devices

SHOBISTORE is not responsible for personal data loss.

9. Customer Consent

By using our website, creating an account, or making a purchase, you agree to this Return & Replacement Policy.

We reserve the right to update this policy at any time. Continued use of our services constitutes acceptance of revised terms.

If you do not agree, you may discontinue use and delete your account.

10. Need Help?

Our support team is always available to assist you.

Hotline: (+971) 4 412 0000
WhatsApp: (+971) 521 881 678
Email: support@shobistore.com
Support Hours: 11:00 AM – 8:00 PM (7 Days a Week)

SHOBISTORE

Your Trusted Online Store Across the GCC
Fast Delivery • Secure Payments • Hassle-Free Returns