Frequently Asked Questions (FAQs)

SHOBISTORE – Customer Support & Shopping Guide

Ordering & Products

1. How do I place an order?

You can place an order through our website or mobile app by selecting your product, adding it to cart, and proceeding to checkout.

2. How to purchase Saver Zone products?

Saver Zone products are available in a dedicated section. Simply select the product and complete checkout before stock runs out.

3. How to purchase Deal of the Day products?

Visit the “Deal of the Day” section and place your order within the offer period.

4. Can I order multiple quantities of the same item?

Yes, you may select multiple quantities in a single order, subject to stock availability.

5. Can I add an item to an existing order?

Once an order is placed, items cannot be added. Please place a new order for additional items.

6. How can I be sure my order is placed successfully?

You will receive an order confirmation via SMS/email and in your account dashboard.

Order Modification & Cancellation

7. Can I modify my order?

Orders can only be modified before dispatch. Please contact customer support immediately.

8. Will I be charged extra for modifications?

No, if modifications are made before dispatch.

9. Can I cancel my order?

Yes, orders can be cancelled before dispatch through your account or by contacting support.

10. Is there a cancellation timeline?

Orders must be cancelled before shipment. Once dispatched, cancellation is not possible.

11. Will I get a refund for a cancelled order?

Yes. Approved cancellations are refunded as per our refund policy.

Delivery & Shipping

12. What is the general processing time?

Orders are usually processed within 24–48 hours.

13. Can I change my delivery address?

Yes, before dispatch. Contact customer support as soon as possible.

14. Can the delivery date be changed?

Delivery dates depend on courier schedules and cannot always be changed.

15. Do you deliver on all weekdays?

Yes, deliveries are made throughout the week, subject to courier availability.

16. Do you deliver worldwide?

Currently, SHOBISTORE delivers within the GCC region.

17. Will I be notified before delivery?

Yes, you will receive SMS or call notifications before delivery.

18. My delivery is delayed. What should I do?

Please contact customer support with your order number for assistance.

19. How do I track my order?

Use the “Track Order” option in your account or the tracking link sent to you.

Returns, Exchanges & Refunds

20. Can I return products if I change my mind?

Yes, within 7 days of delivery, subject to policy conditions.

21. Which items can be exchanged?

Eligible items in original condition can be exchanged. Please check our Return Policy.

22. What if the size doesn’t fit?

You may request an exchange or return as per policy.

23. What if the color is different from the picture?

Contact support with photos, and we will assist you.

24. What if the product is damaged?

Report it within 24 hours with pictures for replacement/refund.

25. What if the package is tampered with?

Do not accept the delivery and report immediately.

26. Where can I read the return/refund policy?

Visit our “Return & Replacement Policy” page on the website.

Payments & Billing

27. What payment methods are accepted?

We accept:

• Credit/Debit Cards

• Wallet Payments

• Cash on Delivery (COD)

• Tabby/Tamara (UAE only)

28. Do you charge extra for COD?

No, COD is free of charge.

29. Is COD limited?

Yes, COD is subject to location and order value limits.

30. COD is unavailable in my area. What can I do?

You may use prepaid payment options.

31. What if my payment fails but money is deducted?

Contact your bank first, then inform our support team.

32. Are there hidden charges?

No. All prices are transparent at checkout.

33. I don’t have a card. How can I pay?

You may use Cash on Delivery where available.

Account & Security

34. Is registration mandatory?

No, you can shop as a guest. Registration offers additional benefits.

35. I forgot my password. What should I do?

Use the “Forgot Password” option on the login page.

36. Can I save my address details?

Yes, registered users can save multiple addresses.

37. My card details were compromised. What should I do?

Contact your bank immediately and inform SHOBISTORE support.

Stock & Availability

38. Can you notify me when an item is back in stock?

Yes, use the “Notify Me” option on the product page.

39. Looking for budget-friendly products?

Visit our “Deals”, “Saver Zone”, and “Discount” sections.

Customer Support & Feedback

40. How can I contact you besides phone?

You may contact us via WhatsApp, email, or website chat.

41. How can I inquire about my order status?

Log in to your account or contact support with your order ID.

42. What if customer service does not resolve my issue?

You may escalate your concern via email to our support team.

43. Where can I give feedback?

You can submit feedback on our website or via email.

44. How will I get updates on deals and offers?

Subscribe to our newsletter and enable notifications.

Careers & Company

45. How can I apply for jobs at SHOBISTORE?

Send your CV to our official support email or visit our Careers page.

46. Do you have a mobile app?

Yes, our app is available for download on Android and iOS.

Packaging & Delivery Process

47. How are items packed?

Products are packed securely using protective materials.

48. How is delivery handled?

Orders are delivered through trusted courier partners and in-house logistics.